Case Study

Challenge

Vistrada’s client, who offers a leading Third-Party Risk Management (TPRM) technology platform to global organizations, was seeking to meet their customer's specific reporting and dashboarding needs, a global, Fortune 100 information technology and hardware provider.  The customer required reports and dashboards that exceeded the capabilities of the platform’s out-of-the-box features and wanted to incorporate their own defined risk-scoring methodology into the outputs.  Additionally, they were leveraging a separate application to generate and distribute surveys and capture survey results that had never previously been integrated with the TPRM application.  This application required product enhancements to be made to accommodate the customer’s specific survey needs, which did not meet their timeline requirements for critical vendor meetings.  These meetings were critical to the launch of their new vendor experience program, focused on improving their vendors’ effectiveness and performance to reduce risk.  Vistrada was engaged to deliver a robust set of integrated, high-performance reports and dashboards, and to determine a creative solution for automating the creation and dissemination of 9,000+ surveys across 1,000 key vendors within an aggressive timeframe that the client deemed impossible for their team to accomplish.